Sakijo LLC is committed to providing a clear and reliable shipping experience for customers in the United States. Please review the following Shipping Policy for information about order processing, delivery times, shipping coverage, and carriers.
1. Shipping Coverage
Sakijo LLC currently provides shipping within the United States only.
All orders placed through our website are shipped to eligible U.S. addresses. At checkout, the available shipping option is presented as a fixed U.S. shipping option, with the applicable shipping charge displayed before you complete your purchase.
We currently do not offer shipping to destinations outside the United States.
2. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Processing times may be longer during holidays, periods of high order volume, or when additional order verification is required.
Orders are not normally processed or shipped on weekends or U.S. public holidays. Business days refer to Monday through Friday, excluding applicable holidays.
3. U.S. Delivery Time
After an order has been processed and shipped, estimated delivery within the United States is generally 3–7 business days.
Therefore, the estimated total timeframe from order placement to delivery is approximately 4–10 business days, depending on the destination and order processing time.
Delivery estimates are not guaranteed and may vary due to carrier operations, weather conditions, holidays, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.
4. Shipping Carriers
Depending on the destination, package size, and shipping requirements, Sakijo LLC may use established carriers such as:
- USPS
- UPS
- FedEx
The carrier selected for an individual order may vary according to fulfillment and delivery requirements.
5. Tracking Information
When tracking information is available, it will be provided after your order has been shipped. Customers can use the tracking number to monitor the progress of their shipment through the applicable carrier’s tracking system.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
6. Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender. Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
7. Delivery Delays
Although we work with established shipping carriers, delivery times may occasionally be affected by circumstances beyond our control, including severe weather, natural events, carrier disruptions, holidays, address issues, or other unforeseen circumstances.
If a shipment appears to be delayed, please check the tracking information first. You may also contact our customer support team for assistance.
8. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us promptly with your order number and tracking information.
We will review the shipment details and, where appropriate, work with the applicable carrier to investigate the issue.
For artwork that arrives damaged, customers should provide photographs of the damaged product and packaging when contacting us so that we can properly evaluate the situation.