1. What type of artwork do you offer?
Sakijo LLC offers a selection of artwork and decorative pieces in a variety of styles. Our collection is intended to provide options for different tastes, spaces, and personal preferences.
2. How can I place an order?
You can browse our available products, select the artwork you would like to purchase, add it to your shopping cart, and complete the checkout process by providing the required billing and shipping information.
3. Is my purchase a one-time payment?
Yes. All purchases made through our website are one-time purchases. We do not use subscription plans, recurring billing, or automatic recurring charges. Any future purchase must be placed separately by the customer.
4. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment transactions may be securely processed through third-party payment service providers.
5. Will I receive an order confirmation?
Yes. After successfully placing an order, you may receive an order confirmation at the email address provided during checkout. Please review your order details and contact us promptly if any information appears to be incorrect.
6. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will review the request based on the current status of the order. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
7. How long does delivery take?
Estimated shipping and delivery information will be provided on our website or during checkout, depending on the destination and order details. Actual delivery times may vary due to carrier operations, weather, holidays, or other circumstances outside our reasonable control.
8. How can I track my order?
When tracking information is available, it may be provided after your order has been processed and shipped. You can use the tracking information supplied by the applicable carrier to monitor your shipment.
9. What should I do if my order arrives damaged?
If your artwork arrives damaged, please contact our customer support team as soon as possible. Provide your order information and, where appropriate, clear photographs of the product and packaging so that we can review the issue and determine the appropriate solution.
10. Can I return an artwork?
Eligible products may be returned in accordance with our Refund & Return Policy. Please review the applicable return conditions, time limits, and return procedures before sending an item back.
11. Can I exchange an artwork?
Eligible products may be exchanged subject to product availability and the conditions stated in our Refund & Return Policy. Please contact us before returning an item for an exchange.
12. How will my refund be issued?
Approved refunds are generally issued to the original payment method used for the purchase, subject to the terms and processing time stated in our Refund & Return Policy.
13. What if the artwork looks slightly different from the website image?
Minor differences in color, texture, finish, or appearance may occur due to lighting, photography, screen settings, and the individual characteristics of the artwork. Product images are intended to provide a general representation of the item.