At Sakijo LLC, we want our customers to have a clear and straightforward experience when purchasing artwork from our website. If you are not satisfied with your purchase, please review the following return, exchange, and refund terms.
1. Return Period
We accept eligible returns requested within 30 days from the date of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the same condition in which it was received
- Include original packaging and applicable accessories or materials
- Not show signs of use, damage, alteration, or excessive handling
- Be suitable for resale
Items that have been used, damaged after delivery, altered, or otherwise affected in a way that impacts their resale condition may not be eligible for return.
2. Return Process
To request a return, please contact us at support@sakijo.com before sending the product back.
Please include:
- Your order number
- Name and contact information
- Product name
- Reason for the return
- Photographs of the item when necessary
Our customer support team will review your request and provide return instructions if the item qualifies under this policy.
Please do not send a return to the address below until your return request has been reviewed and approved.
3. Return Address
Approved returns should be sent to:
Sakijo LLC
1827 S Sunset Way
Denver, CO 80219
United States
Customers should retain the shipping receipt and tracking information until the return has been received and processed.
4. Return Shipping Costs
For returns due to a product quality issue, damage, or an error attributable to Sakijo LLC, we will cover the reasonable return shipping cost after the issue has been confirmed.
For returns that are not related to a product quality issue or an error on our part, the customer may be responsible for the return shipping cost.
5. Exchanges
Eligible products may be exchanged within 30 days from the date of delivery, subject to the following conditions:
- The item must be unused and in its original condition
- Original packaging and applicable accessories should be included
- The item must not be damaged, altered, or used
- The requested replacement item must be available
To request an exchange, please contact support@sakijo.com with your order number and details of the item you would like to exchange.
Once the request is approved, we will provide instructions for returning the original item. The replacement item will be processed after the returned product has been received and reviewed.
If the requested replacement item is unavailable, we may offer an alternative resolution in accordance with this policy.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you whether the return has been approved.
For approved returns, the refund will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the return has been approved. The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the product and packaging when applicable. We will review the issue and, where the issue is confirmed to be our responsibility, provide an appropriate resolution, which may include a replacement, exchange, or refund.
8. Non-Returnable Conditions
A return may be refused if the product:
- Has been used or worn
- Has been intentionally or accidentally damaged after delivery
- Has been altered or modified
- Is missing original packaging or included components where those materials are necessary for resale
- Shows excessive handling or other conditions that materially affect its resale value
- Is returned after the applicable 30-day return period
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests are subject to the order’s processing status.
Once an order has been processed or shipped, cancellation may no longer be available and the customer may need to follow the applicable return procedure.